Every KORAX component communicates with the others. The result is a natural workflow.
Every component feeds the others: the AI Assistant uses the Knowledge Base, tickets feed the TTM Engine, Gamification incentivizes contribution, and the KGM governs quality. A virtuous cycle where every piece has a role.
The operator works at the center of the system — in a single workspace that brings together everything needed to resolve a ticket.
Hot, warm, cold with visible confidence score. The AI doesn't fabricate: when it doesn't know, it says so. Total transparency.
Indexed content with hybrid semantic + keyword search. Knowledge is where it's needed, in the format the brain prefers.
KORAX becomes the technician's primary workspace. Integrated with enterprise ticketing systems — no more switching between windows.
Automatically generates SOPs from historical tickets using a multi-agent AI pipeline. From raw data to validated procedures.
Skill badges shareable on LinkedIn (Duolingo model), quarterly leaderboards, weekly challenges. Knowledge has value.
Three temperature levels — Hot (SOP match), Warm (combination), Cold (autonomous reasoning) — with confidence score always visible. The operator knows exactly how much to trust the response.
The 3-zone cognitive layout (Chat + SOP + Video) puts full context at a glance.
The Ticket-to-Manual Engine analyzes historical tickets with a multi-agent AI pipeline (Analyst, Context Discovery, Writer, Validator) and generates structured SOPs. A Triage Board with human validation ensures quality before publication.
Three real animated scenarios — no video, instant loading
Chat with streaming, confidence score and direct link to verified SOP.
netsh wlan delete profile *3-zone cognitive layout: chat, SOP and video activate in sync.
From cold to hot response in 5 steps — the platform learns from technicians.
Two channels: file upload (CSV/Excel) for initial onboarding, direct API for real-time synchronization. The technician works in a single workspace.
Full bidirectional integration: queue reading, solution suggestions, closure and note propagation.
Real-time API synchronization, alternative workspace for field technicians.
Ticket import, automatic SOP generation, feedback loop to backlog.
Direct API connection, automatic triage with contextual suggestions.
Incremental import and synchronization, lightweight and fast integration.
Traditional Knowledge Bases have less than 5% real usage. The problem isn't technical — it's cognitive. KORAX addresses how the human brain learns and applies operational procedures, combining first-person video, scientific gamification, and algorithmic governance.
KORAX is not a chatbot with a knowledge base. It's an integrated ecosystem that tackles two problems no chatbot solves: why technicians don't use KBs (adoption) and why KBs become obsolete (governance). The chatbot is a component, not the product.
Every response has a visible Confidence Score with color coding. When it can't find documentation, it explicitly declares it. The system doesn't fabricate — it flags the gap and turns it into an improvement opportunity.
Yes, but for different reasons. Seniors are motivated by recognition as experts and field-validated skill badges shareable on LinkedIn. The system transforms their tacit knowledge into permanent documented assets and rewards them for it.
KORAX is designed with built-in GDPR, NIS2, and AI Act compliance. Complete audit trail, cryptographic isolation between organizations, traceability of every AI interaction.
Yes — our AI Expert is available to answer any question about the platform. Try KORAX Expert →