Every KORAX component communicates with the others. The result is a natural workflow.
Every component feeds the others: the AI Assistant uses the Knowledge Base, tickets feed the TTM Engine, Gamification incentivizes contribution, and the KGM governs quality. A virtuous cycle where every piece has a role.
The operator works at the center of the system — in a single workspace that brings together everything needed to resolve a ticket.
Hot, warm, cold with visible confidence score. The AI doesn't fabricate: when it doesn't know, it says so. Total transparency.
Indexed content with hybrid semantic + keyword search. Knowledge is where it's needed, in the format the brain prefers.
KORAX becomes the technician's primary workspace. Integrated with enterprise ticketing systems — no more switching between windows.
Automatically generates SOPs from historical tickets using a multi-agent AI pipeline. From raw data to validated procedures.
Skill badges shareable on LinkedIn (Duolingo model), quarterly leaderboards, weekly challenges. Knowledge has value.
Three temperature levels — Hot (SOP match), Warm (combination), Cold (autonomous reasoning) — with confidence score always visible. The operator knows exactly how much to trust the response.
The 3-zone cognitive layout (Chat + SOP + Video) puts full context at a glance.
The Ticket-to-Manual Engine analyzes historical tickets with a multi-agent AI pipeline (Analyst, Context Discovery, Writer, Validator) and generates structured SOPs. A Triage Board with human validation ensures quality before publication.
Two channels: file upload (CSV/Excel) for initial onboarding, direct API for real-time synchronization. The technician works in a single workspace.
Full bidirectional integration: queue reading, solution suggestions, closure and note propagation.
Real-time API synchronization, alternative workspace for field technicians.
Ticket import, automatic SOP generation, feedback loop to backlog.
Direct API connection, automatic triage with contextual suggestions.
Incremental import and synchronization, lightweight and fast integration.