Integrations — KORAX Platform

Supported systems

Native integration with leading enterprise trouble ticketing systems.

ServiceNow

Full bidirectional integration: queue reading, solution suggestions, closure and note propagation.

EasyVista

Real-time API synchronization, alternative workspace for field technicians.

Jira Service Management

Ticket import, automatic SOP generation, feedback loop to backlog.

Zendesk

Direct API connection, automatic triage with contextual suggestions.

Freshdesk

Incremental import and synchronization, lightweight and fast integration.

Your system?

Check compatibility →

Two integration channels

Every organization has different needs. KORAX offers two complementary modes to connect to your ticketing system.

Channel 1 — Import

CSV / Excel Upload

Fast initial onboarding — load your ticket history in minutes
Automatic TTM analysis — the engine identifies patterns, clusters, and gaps
SOP generation — operational procedures generated from real data

Ideal for: project kickoff, historical analysis, POC

Channel 2 — Real-time Sync

Direct bidirectional API

Real-time ticket queue reading — priorities, details, history
Automatic propagation — closures, notes, forwards, escalations
Unified workspace — the technician never leaves KORAX

Ideal for: production, continuous operations

One workspace. Zero context switching.

Technicians don't jump between systems. KORAX brings everything into a single interface.

Zero context switching

Technicians work in a single interface. Tickets, AI Assistant, Knowledge Base, video SOPs — all on the same screen.

Automatic propagation

Every action taken in KORAX is propagated to the ticketing system. Closures, notes, escalations — no manual intervention needed.

Contextual AI

The AI Assistant has full ticket context — history, previous actions, SLA. Responses are targeted, not generic.

Frequently Asked Questions

What problem does KORAX solve?

Traditional Knowledge Bases have less than 5% real usage. The problem isn't technical — it's cognitive. KORAX addresses how the human brain learns and applies operational procedures, combining first-person video, scientific gamification, and algorithmic governance.

How is it different from a chatbot with RAG?

KORAX is not a chatbot with a knowledge base. It's an integrated ecosystem that tackles two problems no chatbot solves: why technicians don't use KBs (adoption) and why KBs become obsolete (governance). The chatbot is a component, not the product.

How does it handle AI hallucinations?

Every response has a visible Confidence Score with color coding. When it can't find documentation, it explicitly declares it. The system doesn't fabricate — it flags the gap and turns it into an improvement opportunity.

Does gamification work with senior technicians?

Yes, but for different reasons. Seniors are motivated by recognition as experts and field-validated skill badges shareable on LinkedIn. The system transforms their tacit knowledge into permanent documented assets and rewards them for it.

Is it suitable for regulated environments?

KORAX is designed with built-in GDPR, NIS2, and AI Act compliance. Complete audit trail, cryptographic isolation between organizations, traceability of every AI interaction.

Can I try KORAX?

Yes — our AI Expert is available to answer any question about the platform. Try KORAX Expert →

Your ticketing system, powered by KORAX