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ISD Italy S.r.l.
Via Pier Carlo Cadoppi 10
42124 Reggio Emilia (RE), Italy

Frequently Asked Questions

What problem does KORAX solve?

Traditional Knowledge Bases have less than 5% real usage. The problem isn't technical — it's cognitive. KORAX addresses how the human brain learns and applies operational procedures, combining first-person video, scientific gamification, and algorithmic governance.

How is it different from a chatbot with RAG?

KORAX is not a chatbot with a knowledge base. It's an integrated ecosystem that tackles two problems no chatbot solves: why technicians don't use KBs (adoption) and why KBs become obsolete (governance). The chatbot is a component, not the product.

How does it handle AI hallucinations?

Every response has a visible Confidence Score with color coding. When it can't find documentation, it explicitly declares it. The system doesn't fabricate — it flags the gap and turns it into an improvement opportunity.

Does gamification work with senior technicians?

Yes, but for different reasons. Seniors are motivated by recognition as experts and field-validated skill badges shareable on LinkedIn. The system transforms their tacit knowledge into permanent documented assets and rewards them for it.

Is it suitable for regulated environments?

KORAX is designed with built-in GDPR, NIS2, and AI Act compliance. Complete audit trail, cryptographic isolation between organizations, traceability of every AI interaction.

Can I try KORAX?

Yes — our AI Expert is available to answer any question about the platform. Try KORAX Expert →

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